AFC Valve always take “Customer-FIRST” service strategy. Users across the world remain assured of a consistent level of service regardless of location or ease of access.
Our goal is to support our users to maintain a safer working environment and to attain their Health, Safety & Environment (HSE) goals. Users of AFC Valve stay safer, competitive and remain ahead with maximized plant utilization, optimum quality values and trouble free performance.
AFC Valve Guarantee: Subject to the conditions and limitations in this waranty, AFC warrants its products against defects from faulty manufacturing for 12 months from the initial date of installation, or within 18 months after shipment, subject to whichever to be earlier.
Defects and failures must be reported to AFC within 30 days after such failure occurs.
If the conditions of this limited warranty are met, AFC will ship the spare parts for replacement or a quantity of product equal to the failed product free of charge or will reimburse the purchase price of the failure product at AFC’s option.
The limited warranty will only apply:
1.If the proof of purchase is provided.
2.If he product is installed in accordance with good plumbing practices, applicable code requirements were properly subjected to and passed applicable testing methods and was not damaged by freezing.
3.If there is no damage or wear from abnormal operating conditions, accidents, abuse, misuse or unauthorized alternations or repair.
We can reply you short when we get the following information:
- Our Order Reference Number/ Valve Serial Number, which are invariably marked on the Valve Identification Plate and also optionally punched on the Valve Body/End Flange.
- Valve specifications including size, rating class, material.
- Description or details of the problem, supported with evidences (example – by way of some photographs if there is any visible evidence, or reports/logs).
- Your name, designation, company name and contacts.
Please contact us with these details, send us an email to : firstname.lastname@example.org, or message us.